Following judging of the 2006 Australian Achievers Awards for Victoria's Real Estate Services category, Advantage Property Consulting achieved a 94.92% score for customer relations and service.

This is an excellent result and shows our customer service approach is one of the highest standard.

The following analysis of our score across all customer and trade references provides an indication of how our business rates over seven customer service values :-

Time Related Service - phone calls/appointments/delivery                        94.00%

Client Needs - is the customer getting / given what they want                      91.67%

Care and Attention - all dealings handled with expected care                   95.00%

Value - does the customer satisfaction outweigh the cost                            96.67%

Attitude - politeness/friendliness/handling problems                                   95.56%

Communication - clarity/courtesy                                                                 95.45%

Overall Perception - consistency/standard of work/presentation/referral   96.30%

Comments received from our customers in achieving his awards were :-

"Advantage purchased and now manage two properties for me. I am away a lot but they always keep me informed and I am more than happy with their service. They are proactive, very professional and a fantastic company to deal with".

"I have found the staff to be both professional and passionate about what they do. They are genuinely concerned about my interests and making sure I get what's right for me."

"The owners run the business and really understand the industry because they invest in it themselves. They are very professional, a niche player and are very trustworthy in an industry not noted for this. They had an automatic understanding of my needs."